Job Detail
Job Description
Customer Service Executive
Salary: £25,000 per annum
Location: Bournemouth (Hybrid Working after probation)
Hours: 37 ½ hours per week, Monday – Friday 9.00am – 5.00pm
Contract: Temporary to Permanent
Join a dynamic team and make a difference in the veterinary industry!
We’re seeking a talented Customer Service Executive to join our clients fast-growing company, revolutionising pet healthcare plan management for veterinary practices. Based in a vibrant Bournemouth office, you’ll play a crucial role in supporting customers with their pet healthcare needs by providing exceptional customer service.
Main Responsibilities:
- Inbound Customer Support: Handle incoming calls, emails, and tickets from clients.
- Data Management: Process customer transfers, manage feedback responses, and ensure system alerts are addressed promptly.
- Administrative Tasks: Handle incoming post and update customer information as needed.
Skills/Experience Required:
- Previous customer service experience, ideally over the phone
- Strong communication skills, both written and verbal
- Ability to multitask and work with various systems
- A positive and team-oriented attitude
- Excellent problem-solving skills
- Attention to detail
What our client offers:
- Competitive salary with uncapped earning potential through performance-based bonuses
- Company-wide annual bonus scheme
- Annual performance reviews with opportunities for salary increases
- 25 days annual leave + bank holidays
- Modern, open-plan office in Bournemouth
- Opportunities for career progression in a growing company
If you’re a motivated individual looking to join a thriving company and make a positive impact, we want to hear from you!
Keywords: Customer service, veterinary, pet healthcare, Bournemouth, hybrid working
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