Job Detail
Job Description
Customer Service Administrator
Location: Ringwood, Hampshire
Salary: £26,000 – £28,000 per annum, plus bonus
Hours: Monday – Friday between 8.00am – 5.30pm, 1 in 3 Saturdays 9.00am – 2.00pm
Contract: Full Time, Permanent
Are you an experienced customer service and administrative professional with some experience of working with the trades industry? If so, our client could have a fantastic opportunity for you!
They are looking for a Customer Service Administrator to join their expanding team. Their continued success in their industry means exciting opportunities for employees!
As a Customer Service Administrator, you will be pivotal in helping the sales and operations teams in ensuring customers continue to receive outstanding customer service, along with ensuring all administrative duties are carried out.
Main Responsibilities:
- Provide excellent customer service in a fast-paced environment.
- Check emails and WhatsApp messages in a prompt manner.
- Manage/respond to live chat platforms.
- Speaking with Drainage Engineers to arrange the callout to the customer.
- Ensure customer callbacks and Audit Sheets are carried out.
- Review and respond to Trust Pilot reviews.
- Arrange maintenance and servicing of Company vans.
- Follow up and chase quotes/invoices.
- Issue invoices and quotes.
- Other administrative duties as required.
In order to be successful in this role, you need to have the following skills/experience:
- Previous experience working within a fast paced administrator role.
- Excellent organisational and communication skills.
- Excellent team work and using own initiative.
In return for your hard work and commitment, our client offers fantastic benefits, including:
- Ongoing training and development opportunities
- Flexible working arrangements
- Regular team and social events
- Exclusive company discounts
So, if you are looking for a forward thinking and innovative company where you can reach your full potential, APPLY TODAY!
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