CUSTOMER CARE ADVISOR

Full time Email Job

Job Detail

  • Offered Salary 1000

Job Description

Customer Care Advisor

Salary: £24,500 per annum (£11.78 per hour)

Location: London, E14 9HF

Contract: Temporary (potential to go permanent)

Hours:  40 hours per week, shifts between Monday – Friday 8.00am – 10.00pm, Saturday 8.00am – 5.00pm

Our client is seeking dedicated Customer Care Advisors to join their dynamic team during their peak season. This temporary role offers a rewarding opportunity to make a positive impact on customer satisfaction.

As a Customer Care Advisor, you will:

  • Provide top-notch customer support across various channels, including phone, email, and chat.
  • Be the first point of contact for customers, resolving inquiries and complaints related to our product range.
  • Ensure customers receive the highest level of care, tailored to their individual needs.
  • Collaborate with team members to identify and implement process improvements.

Skills and Experience Required:

  • Excellent verbal and written communication skills.
  • Strong empathy and ability to connect with customers on a personal level.
  • Proven problem-solving skills and a proactive approach to customer service.
  • Experience in the food industry or a related field is preferred.
  • Proficiency in using Google Suite, Microsoft Office, and CRM systems (e.g., Salesforce) is a plus.
  • Flexibility to work in a fast-paced environment and adjust to varying shifts.
  • A positive attitude and team-oriented mindset.

Benefits:

  • Working culture of fun and sociable team environment
  • Pension Scheme
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards.
  • Cycle to work scheme

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